Orders and Payment

Orders Process for UA Worldwide

1. Order Placement:

  • Customers visit the UA Worldwide website or mobile app.
  • Browse the catalog and select desired items.
  • Add items to the shopping cart.
  • Proceed to checkout.
  • Provide delivery information, including name, address, and contact details.
  • Review and confirm the order.
  • Receive an order confirmation email with the order summary and expected delivery date.

2. Order Processing:

  • The order is received and logged in the system.
  • Stock availability is checked.
  • Items are picked from the warehouse.
  • Order is packaged for delivery.
  • Customer receives an email notification with the tracking number once the order is shipped.

3. Shipping and Delivery:

  • Orders are shipped through partner courier services.
  • Standard delivery time within Cebu City is typically 2-3 business days.
  • Express delivery options are available for an additional fee.
  • Delivery status can be tracked using the tracking number provided.

4. Returns and Exchanges:

  • Customers can return or exchange items within 30 days of purchase.
  • Items must be in their original condition, with tags attached.
  • For online orders, customers initiate the return process through the website and follow the instructions provided.
  • For in-store purchases, customers can directly return or exchange items at the physical store.

Payment Process for UA Worldwide

1. Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Digital Wallets (PayPal, GCash, PayMaya)
  • Bank Transfers
  • Cash on Delivery (COD)

2. Payment Security:

  • Online payments are processed through secure payment gateways.
  • Customer payment information is encrypted to ensure security.

3. Payment Confirmation:

  • Customers receive an email confirmation once payment is successfully processed.
  • In the case of COD, the customer pays the courier upon delivery.

4. Refunds:

  • Refunds are processed based on the original payment method.
  • For credit/debit card payments, refunds may take 5-7 business days to reflect in the customer’s account.
  • For digital wallet payments, refunds are typically processed within 1-2 business days.
  • Cash refunds are provided instantly in-store.

5. Customer Support:

  • UA Worldwide offers customer support through email, phone, and in-store assistance.
  • For payment-related queries, customers can contact the support team for quick resolution.