Orders & Payments — UA Worldwide

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Orders Process for UA Worldwide
  1. Order Placement:
    1. Customers visit the UA Worldwide website or mobile app.
    2. Browse the catalog and select desired items.
    3. Add items to the shopping cart.
    4. Proceed to checkout.
    5. Provide delivery information, including name, address, and contact details.
    6. Review and confirm the order.
    7. Receive an order confirmation email with the order summary and expected delivery date.
  2. Order Processing:
    1. The order is received and logged in the system.
    2. Stock availability is checked.
    3. Items are picked from the warehouse.
    4. Order is packaged for delivery.
    5. Customer receives an email notification with the tracking number once the order is shipped.
  3. Shipping and Delivery:
    1. Orders are shipped through partner courier services.
    2. Standard delivery time within Cebu City is typically 2–3 business days.
    3. Express delivery options are available for an additional fee.
    4. Delivery status can be tracked using the tracking number provided.
  4. Returns and Exchanges:
    1. Customers can return or exchange items within 7 days of purchase.
    2. Items must be in their original condition, with tags attached.
    3. For online orders, customers initiate the return process through the website and follow the instructions provided.
    4. For in-store purchases, customers can directly return or exchange items at the physical store.
Payment Process for UA Worldwide
  1. Payment Methods:
    1. Credit/Debit Cards (Visa, MasterCard, American Express)
    2. Digital Wallets (PayPal, GCash, PayMaya)
    3. Bank Transfers
    4. Cash on Delivery (COD)
  2. Payment Security:
    1. Online payments are processed through secure payment gateways.
    2. Customer payment information is encrypted to ensure security.
  3. Payment Confirmation:
    1. Customers receive an email confirmation once payment is successfully processed.
    2. In the case of COD, the customer pays the courier upon delivery.
  4. Refunds:
    1. Refunds are processed based on the original payment method.
    2. For credit/debit card payments, refunds may take 5–7 business days to reflect in the customer’s account.
    3. For digital wallet payments, refunds are typically processed within 1–2 business days.
    4. Cash refunds are provided instantly in-store.
  5. Customer Support:
    1. UA Worldwide offers customer support through email, phone, and in-store assistance.
    2. For payment-related queries, customers can contact the support team for quick resolution.